Privacy policy
Privacy Policy
Throughout the site, the terms “we”, “us”, and “our” refer to Bungalow 21. We own and manage the website https://bungalow21.in/ and its other digital platforms (“Site”). We value your privacy and take our responsibilities in relation to your data seriously. This privacy policy (“Privacy Policy”) will help you understand what information we collect from you and process using the Site, how we obtain it, and what choices and rights you have about your data.
This Privacy Policy is in furtherance of our compliance with: (i) Section 43A of the Information Technology Act, 2000 (“IT Act”); (ii) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”); and (iii) Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1. Applicability
1.1. This Privacy Policy applies to all those who visit the Site. The collection and processing of information in the course of our delivery of Services, or other contractual or commercial engagements that we may enter into, will be done in accordance with the specific terms applicable thereto, and not by this Privacy Policy.
1.2. By accessing our Site, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy, explicitly consenting to the collection, use, and disclosure practices described herein. By using this Site, you represent that you are at least the age of majority in your jurisdiction.
2. Information We Collect & Usage of Information
2.1. We collect your information either directly from you, or through offline documentation, or indirectly by using different technologies.
2.2. Personal Information: When you purchase from our store, we collect the personal information you voluntarily provide, including:
• Name
• Email address
• Mailing address
• Phone number (optional)
2.3. Browsing Information: During your visit, we automatically collect your computer’s Internet Protocol (IP) address and browser details, including:
• Browser type and version
• Operating system
• Device identifiers
2.4. Cookies and Web Analytics: We may use cookies to:
• Maintain your session
• Personalize browsing experience
• Collect usage data for analytics
2.4.1. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the Site.
2.5. Non-Personal Information: We may collect aggregated, anonymized data to analysetrends, track usage, and improve our services. This does not directly or indirectly identify any individual.
2.6. Disclaimer regarding payment information: We are not responsible for storing, collecting or processing payment information / payments. We typically partner with third party payment gateways / aggregators, who would be responsible for the secure storage, collection and processing of the same in line with applicable laws. These third-party payment processors may have their own privacy policies. We recommend you review them before transacting. We are not liable for any data security lapse occurring on the part of such third-party service providers.
2.7. We use your information to:
• Process orders and deliver goods
• Respond to service requests or support needs
• Improve user experience
• Detect and prevent fraud or abuse
• Send updates (if opted in)
2.8. If you opt in, we may send you promotional emails about new products, offers, or updates. You may unsubscribe from such emails at any time via the link in the communication or by contacting us.
2.9. Further, We may use social media platform such as LinkedIn, Twitter and Facebook. If you connect with Us through any of these services, then such engagement will be subject to the terms of service and privacy policy of the relevant social media platformand You should review the same before connecting with Us on such social media platform. Information collected through such interaction would be subject to this Privacy Policy.
2.10. We use your information for the following purposes:
• To operate and improve the Site in order to foster a positive user experience and to improve Our business as a whole;
• Analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
• Research;
• For non-targeting reasons such as frequency capping, compliance, information reporting or delivery, market research or product development purposes;
• To conduct audits and quality assessment procedures; and
• To analyse the use of Our resources and troubleshooting problems in relation to Our Site.
2.11. The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites and encourage you to review their privacy policies. We are not liable for any loss or damage which may be incurred by you as a result of the collection and/or disclosure of your information via third party services. We shall not be liable for any disputes arising from or in connection with such transactions between you and the aforementioned third parties.
3. Consent
3.1. How We Obtain Consent:
3.1.1. When you provide personal information to complete a transaction, verify payment details, place orders, or arrange for delivery or returns, you consent implicitly to our use of your information solely for these purposes;
3.1.2. For secondary purposes like marketing, we will explicitly request your consent or provide clear options to opt-out.
3.2. Withdrawal of Consent:
3.2.1. You may withdraw consent for continued collection, use, or disclosure of your personal information at any time by contacting our grievance officer on the details below. Please note that we can only offer certain services basis personal information available with us, and as such, reserve the right to suspend services in the event of withdrawal of consent.
3.2.2. Please note that certain information, such as the order and fulfilment details may be retained with us to process any service requests that may arise in the future.
4. Disclosure of Information
4.1. We may disclose your personal information if required to do so by law, court order, or governmental authority.
4.2. In case of a merger, acquisition, or transfer of ownership, your data may be transferred to the new entity.
4.3. We may share your information with trusted third parties (e.g., delivery services, payment providers) solely for purposes necessary to perform our contractual obligations to you.
5. Disclaimer and Limitation of Liability
5.1. While we use reasonable security measures (as prescribed under the SPDI Rules), no method of online transmission or electronic storage is 100% secure. We do not guarantee absolute security of your information and disclaim liability for breaches resulting from circumstances beyond our reasonable control.
6. Data Retention
6.1. We retain your data only as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable laws.
6.2. You may request deletion of your personal data by contacting our grievance officer. We may retain transactional or service-related data even after such deletion for audit, legal, or internal purposes.
7. Changes to this Privacy Policy
7.1. We reserve the right to update this Privacy Policy at any time.
7.2. While we will endeavour to communicate any significant updates regarding the collection, use, or disclosure of your personal information through email, any amendments / changes would take immediate effect upon posting of the same at https://bungalow21.in/policies/privacy-policy.
7.3. Continued use of the Site post any such modifications constitutes your acknowledgment and agreement to the revised Privacy Policy.
7.4. In the event of a change in the law applicable to data protection in India, you hereby expressly consent to Our continued use, storage, collection and disclosure of Your information including personal information to the fullest extent permitted under suchapplicable law. We may reach out to you for obtaining additional consents and approvals as required under the amended law and you will be required to comply with such requests. Should you choose to not provide Us with such additional consents and approvals, We may have to discontinue your access to the Site.
8. Grievance Officer and Contact Information
8.1. In accordance with the IT Act and SPDI Rules, the name and contact details of the Grievance Officer are provided below:
Name: Abhishek Kumar
Email: support@bungalow21.in
Address: F-208, Old MB Road, Lado Sarai, New Delhi 110030, India